UserSupport

This plugin can ping (message or poke) server team members when a user joins a specified channel.

Team groups are defined by support channel, making it possible to have different support groups based on topic or any comparable distinction.

{
    "channels": {
        "11": {
      "comment": "General support",
            "staff_groups": [80,81,85,86,87,88,89,90,91,92],
            "user_groups": [45,94,93,82]
        },
    "12": {
        "comment": "Technical support",
      "staff_groups": [90,92],
      "user_groups": [45,94,93,82]
    }
    },
    "messages": {
        "staff_notified": "Hey there, we've notified %[count] team members for you.",
        "staff_not_available": "Sorry :( But there are no team members available at the moment...",
        "staff_notification": "[Support] %[user] needs help in channel: %[channel]"
    }
}