---
agentTools:
  projectIndex: https://jeakbot.readme.io/llms.txt
---

# UserSupport

This plugin can ping (message or poke) server team members when a user joins a specified channel.

Team groups are defined by support channel, making it possible to have different support groups based on topic or any comparable distinction.

[block:code]
{
  "codes": [
    {
      "code": "{\n\t\"channels\": {\n\t\t\"11\": {\n      \"comment\": \"General support\",\n\t\t\t\"staff_groups\": [80,81,85,86,87,88,89,90,91,92],\n\t\t\t\"user_groups\": [45,94,93,82]\n\t\t},\n    \"12\": {\n    \t\"comment\": \"Technical support\",\n      \"staff_groups\": [90,92],\n      \"user_groups\": [45,94,93,82]\n    }\n\t},\n\t\"messages\": {\n\t\t\"staff_notified\": \"Hey there, we've notified %[count] team members for you.\",\n\t\t\"staff_not_available\": \"Sorry :( But there are no team members available at the moment...\",\n\t\t\"staff_notification\": \"[Support] %[user] needs help in channel: %[channel]\"\n\t}\n}",
      "language": "text"
    }
  ]
}
[/block]